We’ve gathered answers to the questions we receive most often to help make your shopping experience as smooth as possible. If you can’t find the information you’re looking for, our customer support team is always happy to assist you.
Orders
How do I place an order?
Shopping with us is simple. Browse our collections, choose your favorite jewelry, add it to your cart, and complete the secure checkout process. Once your order has been placed successfully, you will receive an order confirmation email.
Can I modify or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist you before your order enters processing. Once an order has been prepared or shipped, changes may no longer be available.
Will I receive an order confirmation?
Yes. A confirmation email will be sent immediately after your purchase. Once your order has been shipped, you’ll receive another email with tracking information.
Shipping
Where do you ship?
We offer shipping to customers in supported regions. Shipping availability and delivery options are displayed during checkout based on your location.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times are:
Standard Shipping: 5–12 business days
Express Shipping: 3–7 business days (where available)
Delivery times may vary depending on your destination and local carrier services.
How can I track my package?
After your order is shipped, we’ll email you a tracking number so you can monitor your package throughout the delivery process.
Products
What materials are used in your jewelry?
Our collections are selected with an emphasis on quality, style, and everyday wearability. Material details for each item are listed on the individual product page so you can make an informed purchase.
Are the product photos accurate?
We make every effort to display our jewelry as accurately as possible. However, slight variations in color or appearance may occur due to lighting conditions and individual screen settings.
How should I care for my jewelry?
To help preserve its beauty, we recommend storing your jewelry in a dry place, avoiding contact with harsh chemicals, perfumes, and excessive moisture, and gently cleaning it with a soft cloth after wear.
Returns & Refunds
What is your return policy?
Eligible items may be returned within 30 days of delivery, provided they are unused, in their original condition, and include the original packaging where applicable.
Please review our Returns & Exchanges page for complete details.
How long does it take to receive a refund?
After your returned item has been received and inspected, approved refunds will be issued to your original payment method. Processing time may vary depending on your financial institution.
Payments
What payment methods do you accept?
We accept secure online payments through major payment providers, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
All transactions are encrypted and processed securely.
Is it safe to shop on your website?
Yes. We use industry-standard security measures to help protect your personal and payment information throughout the checkout process.
Customer Support
How can I contact FULLER CORE INC?
If you have any questions before or after placing an order, we’re here to help.
Business Hours: Monday – Friday 9:00 AM – 6:00 PM (MST)
How quickly will I receive a response?
Our customer support team aims to respond to all inquiries within 1–2 business days.
Still Need Help?
If your question isn’t answered above, please contact our customer support team. We’ll be happy to assist you with orders, products, shipping, returns, or any other inquiries.
Business Address 12265 Oracle Blvd, Suite 200 Colorado Springs, CO 80921 United States
Thank you for choosing FULLER CORE INC. We appreciate your trust and look forward to helping you discover jewelry that brings elegance and confidence to every occasion.
