At FULLER CORE INC, we want every purchase to be a positive experience. If for any reason you’re not completely satisfied with your order, we’re here to help. This Returns & Exchanges Policy explains the conditions and process for returning or exchanging eligible items.
Please read the information below before submitting a request.
Return Eligibility
We accept returns for eligible items within 30 days from the date your order is delivered.
To qualify for a return, items must:
Be unworn and unused.
Be in their original condition.
Include the original packaging, tags, and accessories (if applicable).
Show no signs of damage, alteration, or excessive wear.
Items that do not meet these requirements may not be eligible for a refund or exchange.
Non-Returnable Items
For hygiene, safety, or promotional reasons, the following items cannot be returned:
Final sale or clearance items.
Personalized or custom-made jewelry.
Gift cards.
Items that have been worn, damaged, or modified after delivery.
If you’re unsure whether your purchase is eligible, please contact our customer support team before returning your item.
Exchanges
If you’d like to exchange an item for a different style or size (where applicable), please contact us within the return period.
Exchanges are subject to product availability. If the requested item is unavailable, we will work with you to find a suitable alternative or process a refund where applicable.
How to Start a Return
To request a return or exchange, please contact our customer support team with the following information:
Order number
Full name
Email address used for the order
Item(s) you wish to return or exchange
Reason for your request
After reviewing your request, we will provide instructions for the next steps.
Please do not send items back without receiving return instructions.
Refund Process
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to the original payment method used for the purchase.
Depending on your financial institution, refunds may take 5–10 business days to appear in your account after they have been processed.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective item.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
Your order number
A brief description of the issue
Clear photos of the item and packaging (if applicable)
Our support team will review your request and work with you to provide an appropriate solution.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect item, customers are generally responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot be responsible for returns lost during transit.
Need Assistance?
Our customer support team is always happy to help with questions regarding returns, exchanges, or refunds.
Business Address 12265 Oracle Blvd, Suite 200 Colorado Springs, CO 80921 United States
At FULLER CORE INC, your satisfaction is important to us. We appreciate your trust and are committed to providing quality jewelry, dependable service, and a shopping experience you can enjoy with confidence.
